Privacy Policy | Cole Fire Supply

Last Updated: May 26, 2026

WHAT WE COLLECT

We collect information you provide directly (name, address, email, phone, payment details) and information collected automatically (IP address, browser type, pages visited, cookies, device info, location based on IP).

**Payment:** We do not store full credit card numbers. Payment processors handle all card data securely.

HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfill orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Prevent fraud and unauthorized access
Improve our website and customer experience
Send promotional emails (you can opt out anytime)
Comply with legal obligations

HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information. We share information only with:

Shipping carriers and fulfillment partners (to deliver orders)
Payment processors (to process payments)
Analytics and website hosts (to operate our site)
Legal authorities (when required by law)

All service providers are contractually required to protect your data.

DATA RETENTION

We retain order information for 7 years (for legal/tax requirements). Other data is retained only as long as necessary to fulfill the purposes stated in this policy.

COOKIES & TRACKING

We use cookies to remember your preferences, improve site performance, and serve relevant ads. You can control cookies through your browser settings:

**Chrome:** Settings → Privacy and Security → Cookies
**Firefox:** Preferences → Privacy & Security → Cookies
**Safari:** Preferences → Privacy → Cookies and Website Data

Disabling cookies may affect site functionality.

YOUR RIGHTS & CHOICES

**Email:** You may opt out of promotional emails by clicking "Unsubscribe" or emailing coleladdersafety@gmail.com.

**Cookies:** Control cookies through your browser settings.

**California Residents - Additional Rights (CCPA/CPRA):**

You have the right to:

**Know:** Request what personal information we hold about you
**Delete:** Request deletion of your personal information (with limited exceptions)
**Correct:** Request correction of inaccurate information
**Opt-Out:** Opt out of sale or sharing of your information (we currently do not sell your data)
**Non-Discrimination:** Not be discriminated against for exercising these rights

**To Submit a California Privacy Request:**

Email: coleladdersafety@gmail.com (include "California Privacy Request" in subject line)

Include: Your name, email, and what information or action you're requesting

We will respond within 45 days. We may ask for additional information to verify your identity.

**Other States:** If you are a Nevada resident, you may opt out of the sale of covered information by emailing coleladdersafety@gmail.com with "Nevada Opt-Out Request" in the subject line.

SECURITY

We implement industry-standard security measures (SSL encryption, firewalls, access controls) to protect your information. However, no system is 100% secure. If we discover a breach of your personal information, we will notify you without unreasonable delay.

CHILDREN'S PRIVACY

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us immediately.

THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before providing information.

CHANGES TO THIS POLICY

We may update this Privacy Policy. Material changes will be noted with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of any changes.

For privacy questions or to submit a privacy request:

**Email:** coleladdersafety@gmail.com

**Address:** Cole Fire Supply, Roseville, CA 95661

We will respond within 5 business days.

**By using colefiresupply.com, you consent to this Privacy Policy.**