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SALES POLICY

 

Last Updated: May 26, 2026

 

  1. ALL SALES FINAL

**ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.** By completing a purchase, you agree that you are not entitled to returns, refunds, or exchanges except as described in Section 2 below.

 

Review all product descriptions, specifications, and compatibility information before ordering. If you have questions, email coleladdersafety@gmail.com before purchase.

 

  1. EXCEPTION: DEFECTIVE PRODUCTS ONLY

The only exception to our all-sales-final policy is for defective or manufacturing-defective products.

 

  1. Definition of Defective Products- 

A product is considered "defective" under this policy if it:

  1. Fails to function as originally designed or manufactured due to a manufacturing defect or material defect present at time of shipment;

  2. Has a mechanical, structural, or material defect that prevents normal use; 

  3. Was not damaged or misused by you after receipt.

A product is NOT considered defective due to:

  1. Normal wear and tear

  2. Cosmetic damage that does not affect functionality

  3. Damage caused by customer misuse, abuse, or improper installation

  4. Failure due to customer's non-compliance with manufacturer instructions

  5. Product age or expiration (different from manufacturing defect at time of sale)

  6. Environmental damage (water, dust, chemical exposure)

  7. Improper storage or maintenance by customer

  8. Modification or alteration by customer

 

  1. **To Report a Defective Product:**

  1. Contact us within 7 days of delivery

  2. Provide your order number and defect description

  3. Include photos/video of the defect and original packaging

We will review your claim and determine eligibility. If approved, we will offer one of the following:

  1. Replacement with the same item (subject to availability)

  2. Store credit for the purchase price

  3. Refund to your original payment method

Return shipping for confirmed defects is covered by Cole Fire Supply.

 

  1. NOT COVERED

The defective product exception does NOT apply to:

  1. Products that have been installed, used, discharged, or activated

  2. Damage from misuse, improper installation, or not following manufacturer instructions

  3. Normal wear and tear

  4. Products purchased in error (wrong size, wrong model, change of mind)

  5. Cosmetic damage that doesn't affect function

  6. Products with altered condition after delivery

 

  1. MANUFACTURER WARRANTIES

Many products include separate manufacturer warranties. Warranty coverage, terms, and claim procedures vary by product. Contact us at coleladdersafety@gmail.com and we will help facilitate a claim with the manufacturer.

 

  1. ORDER CANCELLATIONS

Orders cannot be cancelled after payment is processed. To modify your order (such as changing your shipping address), contact us immediately at coleladdersafety@gmail.com. We will make reasonable efforts to accommodate changes before shipment, but cannot guarantee modifications once processing begins.

 

  1. CONTACT

**Email:** coleladdersafety@gmail.com 

For questions about this policy or to report a defective product, include your order number.

 

**Review product information carefully before purchasing. All sales are final.**

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